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Policies for Buying and Shipping

<b>Policies for Buying and ShippingTO KEEP THE SHIPPING CHARGES AS LOW AS POSSIBLE, AMAZONIA STRINGS DOES NOT HAVE SET SHIPPING CHARGES FOR ORDER AMOUNTS. PLEASE REVIEW THE CHARGE CALCULATED AT CHECK OUT TIME (WE HOPE YOU WILL COMPARE OUR SHIPPING FEES WITH OUR COMPETITORS...)

FREE SHIPPING on all cello, viola and violin cases over $100.-.

WE HAVE NEW LOW SHIPPING RATES: We offer Free Standard Domestic Ground Shipping on all string only orders over $20.- In the USA and CANADA. We offer free shipping on all string only orders over $100.- for INTERNATIONAL orders.

(an order with strings only, no other items in the order. if you order strings and other items, we will have to charge you for shipping, we will try to make the shipping cost as low as possible. But we will have to charge you something though...).

To redeem your free shipping benefit, please enter (ASfree) at the Coupon section during Checkout.

IF YOU USE OUR LOWEST SHIPPING CHARGE, OR 3DAY SELECT, YOUR ORDER WILL BE SHIPPED VIA US POSTAL SERVICES. WE AT WWW.AMAZONIASTRINGS.COM WILL NOT BE RESPONSIBLE IN CASE OF DAMAGE OR LOSS TO YOUR ORDER ONCE SHIPPED.

*** AMAZONIA STRINGS OFFERS A "DELIVERY CONFIRMATION" SERVICE FOR $3.00 FOR SHIPPING WITHIN THE USA. # it provides date and time of delivery/attempted delivery upon inquiry. Click on it on the left banner, next to the Free Shipping button. ***

Violin, Viola and Cello cases are shipped in the US with Fedex Ground (tracking number included) and internationally with USPS priority Mail. Please let us know if you would like us to insure the case for the full value (additional fees may apply for International orders). BEWARE that for orders of CELLOS, VIOLIN, VIOLA cases, the actual cost of shipping might be higher than the one posted on your E-STORE RECEIPT form. You will be notified before we ship, if the cost is higher. Please, check with the shop if we have the case that you need in stock. This might delay the delivery time.

Orders placed after 3.00pm EST will be shipped the next day. For exceptions, please email us at manager@amazoniastrings.com. Orders placed Friday after 4.00pm EST, on Saturday and on Sunday will be shipped on Monday. The only reason we might have to delay an order is if we do not have an item in stock or if the credit card gets denied. In both cases you will be notified by e-mail.

If you pick as a shipping option: 3 day select, Fed Ex. or any other next day air service, and the charge for shipping on your E-STORE RECEIPT is lower than the actual shipping charge, please be advised that your credit card will be billed by AMAZONIASTRINGS.COM for the difference (you will receive an e-mail asking you if you agree to ship your package for that price). Please also note that those services for countries outside the USA might and will take longer than one day...

DOMESTIC US DELIVERY TIMES: FIRST CLASS MAIL 2-5 BUSINESS DAYS; 3 DAY SELECT 1-3 BUSINESS DAYS; NEXT DAY AIR IS AN OVERNIGHT SERVICE OFFERED BY FEDEX (SATURDAY DELIVERY HAS TO BE REQUESTED BY THE CUSTOMER AND IS MORE EXPENSIVE). NORMALLY, AN ORDER PLACED ON FRIDAY (before 3pm) WITH NEXT DAY AIR WILL ARRIVE TO THE DESTINATION ON MONDAY.

INTERNATIONAL DELIVERY TIMES: FIRST CLASS MAIL TAKES 7-10 BUSINESS DAYS. 3 DAY SELECT TAKES (USPS EXPRESS MAIL) 3-6 BUSINESS DAYS AND IT'S AUTOMATICALLY INSURED AGAINST LOSS OR DAMAGE FOR UP TO $100. NEXT DAY AIR TAKES 1-3 BUSINESS DAYS DEPENDING ON THE COUNTRY. For international orders we encourage our customers to use 3 Day Select, especially in countries where the postal offices are not very reliable. It comes with a tracking number and is automatically insured for up to $100 in case of damage or loss).

We will issue refunds or resend an item if the customer has received the wrong item: we will refund the customer for the shipping costs for First Class Mail or send them a stamped envelope. It is very important that the items get returned to us. If the items are not returned within a week of receipt by the customer of the items, we will assume that the customer has decided to keep the items and we will have to charge the credit card.

If a string has been strung up on the instrument, no refunds will be provided. If any, exchanges will be issued by AMAZONIASTRINGS.COM upon review by management.

If for any reason you cancel an order for items that have not been shipped, after the order was placed 2 days or more. We will have to charge you a 3% fee of the total amount of your order (this is our cost for refunding the money).

+++ ALL SALES ARE FINAL, NO EXCHANGES, NO RETURNS. +++

PRIVACY:

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

amazoniastrings.com - Privacy Statement

Your Privacy

At amazoniastrings.com, we are committed to protecting your privacy online. Our pledge is to safeguard any information we collect associated with you and your name, and will make every reasonable effort to use this information only as you request.

Collecting and Using Your Information

When you make an online purchase, the information you provide allows us to process and fulfill your order, and to notify you of your order status. We need to know your name, email address, billing and mailing addresses which is stored along with a record of the products you purchase. We also need to know your credit card number, expiration date and gift recipient information. Once an online order has been confirmed, credit card information and gift recipient information is not stored or reused in any way.

Protecting Your Information

When making an online purchase at amazoniastrings.com, we use a secure server. When your browser communicates with a secure server all information is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. To use this server, your Web browser must support SSL (Secure Socket Layers).

amazoniastrings.com will not sell, trade, or rent your personal information collected online to others (third parties).

Send Us Your Feedback

If you have concerns about your privacy with the amazoniastrings.com Web site, please tell us by submitting an email to manager@amazoniastrings.com

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